These booking terms, along with our privacy statement and any other written updates provided prior to confirmation, govern your legal relationship with Golden Magic Passport («we» or «us»). Please review them thoroughly as they outline our mutual rights and responsibilities. References to «you» and «your» encompass the primary person named on the reservation, alongside any individuals on whose behalf the booking is made, added, or transferred. For further assistance, please contact our customer support team.
We act as an Agent for standalone services, and as a Package Organiser when combining travel services under the Package Travel Regulations 2018
By completing a reservation, you confirm on behalf of all listed travelers that you are at least 18 years old, have reviewed these terms, and agree to comply with them entirely.
An appropriate deposit must be paid at the time of booking. It is crucial to review your booking summary immediately. If you spot an error, notify us instantly; delayed corrections may be impossible, can incur significant supplier charges, and might compromise your consumer rights.
Please verify that all names, dates, and times are exact upon receiving your travel documents. While Golden Magic Passport does not charge internal administrative fees for initial corrections, you will be responsible for any fees imposed directly by the suppliers. All names must match the traveler’s passport exactly.
You must provide either a deposit or full payment when booking. If you pay a deposit, the remaining balance must be cleared by the specified due date. Failure to settle the balance on time forces us to notify the supplier, who reserves the right to cancel your itinerary and apply the cancellation charges defined in their policy. Unless stated otherwise, all funds paid to us are held securely on behalf of the respective supplier.
When processing your booking, we facilitate direct contracts between you and the third-party providers (such as airlines, hotels, or tour operators) named on your summary. For the majority of bookings, we serve as the agent for the supplier. However, when reserving flights with most no-frills carriers, we operate as your dedicated agent.
The individual supplier’s booking conditions govern your trip; these may limit or exclude liability under applicable International Conventions. A contract is only formally established once the individual provider confirms the specific component.
If you purchase flights, hotels, car rentals, or transfers on our platform, each item is fulfilled by an independent third-party provider. Your contract is with them, not Golden Magic Passport. As a booking agent, we are not responsible for supplier omissions, errors, or service quality. However, depending on your selections, a combination of services may qualify as a statutory package under the Package Travel Regulations, making us responsible as the package organizer (see Section 12).
Any requests to amend or cancel an itinerary must be submitted in writing by the lead passenger and take effect only upon our receipt. Providers may charge modification or cancellation fees scaling up to 100% of the travel cost. We may collect these fees on their behalf, along with any applicable administrative fees.
Any promotional discounts applied by Golden Magic Passport are conditional upon you completing the trip. If you modify your booking, discounts will be adjusted pro-rata. If the booking is cancelled entirely, the discount is void, and the cancellation fees will be calculated based on the supplier’s original, undiscounted base rate.
We will communicate any supplier-initiated changes or cancellations as soon as reasonably possible. If the supplier offers a choice between alternative arrangements or a refund, you must notify us of your decision within our stipulated timeframe. Failure to reply entitles the supplier to assume you prefer a full refund. Outside of package holiday agreements, we bear no liability for modifications or cancellations made by a supplier under your contract with them.
We apply transparent service fees where applicable, which will appear on your confirmation invoice under these specific titles:
Your primary contract rests with the travel supplier. Unless we are acting as the official package organizer, Golden Magic Passport is only responsible for executing the booking according to your explicit instructions. We are not responsible for the actual delivery of travel services or information passed on in good faith.
Should we be found legally liable to you on any basis, our maximum financial liability is strictly limited to three times the total cost of your booking (or a pro-rata portion if only specific group members are affected). We do not limit or exclude liability for personal injury or death resulting from our direct negligence or that of our employees.
Because your contract is with the travel provider, any service issues must be reported to the supplier or their local representative immediately while you are in resort. Failing to do so limits their opportunity to investigate and remedy the issue, which can lower or invalidate your eligibility for subsequent compensation.
If a problem remains unresolved upon your return, you should write to the supplier using the details on your confirmation. The Golden Magic Passport customer services team can assist you with this process. If a dispute involving us or an ABTA member cannot be settled amicably, clients can access ABTA’s Alternative Dispute Resolution (ADR) scheme, approved by the Chartered Trading Standards Institute ([www.abta.com](https://www.abta.com)).
Most of the travel arrangements we facilitate feature financial insolvency protections. Please confirm with our team what specific protection applies to your reservation.
When purchasing an ATOL-protected flight or flight-inclusive itinerary through us, you will receive an official ATOL Certificate detailing what is covered, your rights, and the emergency contact details.
ATOL protection does not cover standalone low-cost flights or direct-to-airline payments unless they are bundled into a package. To safeguard your trip, we may automatically incorporate supplier failure insurance into your reservation. This covers the cost of replacing or refunding your booking if a provider collapses. Any associated fee will be explicitly displayed on your confirmation.
If Golden Magic Passport or the suppliers listed on your certificate experience insolvency, an alternative ATOL holder may step in to deliver your services or a suitable alternative at no extra cost. You agree to fulfill any remaining payment obligations to that alternative provider. If an alternative holder cannot be appointed, you are entitled to claim directly through the ATOL scheme (or your credit card provider where applicable).
If the Air Travel Trust (ATT) issues a payment or benefit to you following an insolvency, you agree to assign your rights to any claims related to the non-provision of services entirely to the Trustees. This includes claims against us or your credit card company.
Depending on the combination of services booked and how they are bundled, your trip may be legally classified as a package holiday under The Package Travel and Linked Travel Arrangements Regulations 2018.
When we act as the package organizer, your individual contracts remain with the separate service providers. However, Golden Magic Passport assumes regulatory responsibility for the proper delivery of all included services. If a service is missing or flawed and we fail to correct it, we may be liable to provide compensation within statutory legal limits.
For package holidays that do not feature flights, insolvency protection is managed via a financial bond held securely with ABTA (30 Park Street, London, SE1 9EQ).
You may transfer your package booking to another eligible traveler. The following administrative charges apply plus any additional costs imposed by the suppliers (such as non-refundable airline ticket costs):
Both the original and new traveler remain jointly responsible for clearing these transfer costs.
If you face difficulties while on a package holiday, we will provide appropriate support, such as supply coordinates for local health facilities, consular teams, and authorities, or assist with alternative arrangements and emergency communications. We reserve the right to charge a reasonable fee for this assistance if the emergency was caused by your own fault.
To report a lack of conformity or request emergency help during a package trip, contact Customer Support at info@goldenmagicpassport.com.
We maintain active membership with ABTA.. We adhere strictly to the high service guidelines outlined in the ABTA Code of Conduct. If a complaint cannot be resolved directly, clients can access ABTA’s consumer-approved dispute resolution platform at [www.abta.com](https://www.abta.com).
Any specialized requirements (such as specific room locations, infant cots, or dietary profiles) must be declared when booking. Golden Magic Passport will relay these details to the supplier in good faith. However, we cannot guarantee fulfillment and accept no liability if a supplier fails to meet them.
We strongly recommend that all travelers secure a comprehensive travel insurance policy. Certain destinations and operators may require proof of insurance before departure. A suitable policy should cover emergency medical care, repatriation, baggage loss, cancellation fees, and personal liability. If we issue your policy, ensure all declarations (including pre-existing health conditions) are accurate; omissions can void your policy. We are not liable for financial losses that would have been covered by a standard insurance policy.
Rooms are designated by the property management after check-in. It is your responsibility to confirm exact check-in and check-out windows with the hotel directly. Please note that local tourism taxes or resort fees are not included in your base booking and must be paid directly to the accommodation provider upon checkout.
Hotels may undergo essential renovations, maintenance, or refurbishments. If we receive notice of ongoing works that could impact your stay, we will pass this information along before you finalize your booking or as soon as we are notified.
All essential travel items (invoices, vouchers, digital tickets, and policies) will be delivered via email or post. Once documents leave our internal systems, Golden Magic Passport is not responsible for postal loss unless caused directly by our negligence. Supplier fees for reissuing lost physical tickets will be passed on to the customer.
While we provide basic data regarding passport, visa, and entry rules, this is for informational purposes only. It is your personal responsibility to cross-verify specific entry and immigration requirements with the appropriate Embassies or Consulates. Neither we nor our suppliers accept liability if you are denied entry or boarding due to invalid documentation. Most international routes require your passport to remain valid for at least 6 months past your scheduled return date ([https://www.gov.uk/browse/citizenship/passports](https://www.gov.uk/browse/citizenship/passports)).
For air travel within the British Isles, carriers require specific forms of photographic identification. Please consult our team for exact criteria. For medical prerequisites and required health forms, check with your GP. Global travel notices can be reviewed via the Foreign and Commonwealth Office (www.fco.gov.uk).
Please double-check that all tickets, visas, passports, and insurance coverages are in order before heading to the terminal, and arrive with ample check-in time. Airlines may require you to reconfirm your flights before your outbound journey. Please touch base with our team at least 72 hours prior to departure for assistance. Note down the name of the agent and reference number during reconfirmation; failing to do so may result in denied boarding without a refund.
Except where explicitly stated otherwise, Golden Magic Passport is not responsible or liable to pay compensation if our performance is disrupted by events that neither we nor our suppliers could avoid, even with maximum reasonable care. These events include war, civil unrest, terrorist acts or threats, industrial disputes, government interventions, natural or nuclear disasters, fires, severe weather disruptions rendering travel unsafe, and all parallel circumstances outside our operational control.
Supplier terms allow them to terminate your accommodation or services immediately, without a refund, if a guest’s behavior falls below reasonable public standards. Properties will also hold you financially accountable for any structural or asset damage caused during your stay. We carry no obligation to assist you in these circumstances, and you agree to fully indemnify Golden Magic Passport against any third-party or supplier claims (including all legal expenditures) stemming from your conduct.
We are fully committed to protecting your personal data. Our complete operational privacy notice can be accessed at any time on our official website.
These booking terms are governed exclusively by English law. Both parties agree that any legal claims or contractual disputes will be submitted to the exclusive jurisdiction of the courts of England and Wales.
Many of our travel arrangements feature products from Third-Party Suppliers, including but not limited to Disney Destinations, LLC (Walt Disney World Orlando and Disneyland), Euro Disney Associés S.A.S. (Disneyland Paris), Disney Cruise Line, and their affiliated entities. Our independent agency coordinates and books these official arrangements through standard professional channels. When booking, you agree to be bound by the specific park regulations, ticketing policies, ride availability, and operational conditions issued directly by the respective Disney operating entity.