These booking terms, along with our privacy statement and any other written updates provided prior to confirmation, govern your legal relationship with Golden Magic Passport («we» or «us»). Please review them thoroughly as they outline our mutual rights and responsibilities. References to «you» and «your» encompass the primary person named on the reservation, alongside any individuals on whose behalf the booking is made, added, or transferred. For further assistance, please contact our customer support team.
We act as an Agent for standalone travel services. Where you book more than one travel service with us for the same trip, this may constitute a Linked Travel Arrangement (LTA) under the Package Travel and Linked Travel Arrangements Regulations 2018, in which case Section 11 applies. We do not act as your Package Organiser. For Disneyland Paris bookings, the organiser is Euro Disney Vacances S.A.S., for which Walt Disney Travel Company International acts as agent for UK sales. We act as agent within that chain.
By completing a reservation, you confirm on behalf of all listed travelers that you are at least 18 years old, have reviewed these terms, and agree to comply with them entirely.
An appropriate deposit must be paid at the time of booking. It is crucial to review your booking summary immediately. If you spot an error, notify us instantly; delayed corrections may be impossible, can incur significant supplier charges, and might compromise your consumer rights.
Please verify that all names, dates, and times are exact upon receiving your travel documents. While Golden Magic Passport does not charge internal administrative fees for initial corrections, you will be responsible for any fees imposed directly by the suppliers. All names must match the traveler’s passport exactly.
You must provide either a deposit or full payment when booking. If you pay a deposit, the remaining balance must be cleared by the specified due date. Failure to settle the balance on time forces us to notify the supplier, who reserves the right to cancel your itinerary and apply the cancellation charges defined in their policy. Payment is made directly to the supplier for the travel arrangements booked. Where any funds are exceptionally received by us, they are held on behalf of the supplier and passed on as soon as they clear.
When processing your booking, we facilitate direct contracts between you and the third-party providers (such as airlines, hotels, or tour operators) named on your summary. For the majority of bookings, we serve as the agent for the supplier.
The individual supplier’s booking conditions govern your trip; these may limit or exclude liability under applicable International Conventions. A contract is only formally established once the individual provider confirms the specific component..
4.2 Multi-Component Selections
If you purchase flights, hotels, car rentals, or transfers on our platform, each item is fulfilled by an independent third-party provider. Your contract is with them, not Golden Magic Passport. As a booking agent, we are not responsible for supplier omissions, errors, or service quality. However, depending on your selections, a combination of services may qualify as a Linked Travel Arrangement (LTA) under the Package Travel and Linked Travel Arrangements Regulations 2018. In that case Section 11 applies, and each supplier remains individually responsible for their own service. We do not act as package organiser.
Any requests to amend or cancel an itinerary must be submitted in writing by the lead passenger and take effect only upon our receipt. Providers may charge modification or cancellation fees scaling up to 100% of the travel cost. We may collect these fees on their behalf, along with any applicable administrative fees.
Any promotional discounts applied by Golden Magic Passport are conditional upon you completing the trip. If you modify your booking, discounts will be adjusted pro-rata. If the booking is cancelled entirely, the discount is void, and the cancellation fees will be calculated based on the supplier’s original, undiscounted base rate.
We will communicate any supplier-initiated changes or cancellations as soon as reasonably possible. If the supplier offers a choice between alternative arrangements or a refund, you must notify us of your decision within our stipulated timeframe. Failure to reply entitles the supplier to assume you prefer a full refund. Outside of package holiday agreements, we bear no liability for modifications or cancellations made by a supplier under your contract with them.
We apply transparent service fees where applicable, which will appear on your confirmation invoice under these specific titles:
Your primary contract rests with the travel supplier. Unless a booking constitutes a Linked Travel Arrangement under Section 11, Golden Magic Passport is only responsible for executing the booking according to your explicit instructions. We are not responsible for the actual delivery of travel services or information passed on in good faith.
Should we be found legally liable to you on any basis, our maximum financial liability is strictly limited to three times the total cost of your booking (or a pro-rata portion if only specific group members are affected). We do not limit or exclude liability for personal injury or death resulting from our direct negligence or that of our employees.
Because your contract is with the travel provider, any service issues must be reported to the supplier or their local representative immediately while you are in resort. Failing to do so limits their opportunity to investigate and remedy the issue, which can lower or invalidate your eligibility for subsequent compensation.
If a problem remains unresolved upon your return, you should write to the supplier using the details on your confirmation. The Golden Magic Passport customer services team can assist you with this process. On admission to ABTA membership, clients will be able to access ABTA’s Alternative Dispute Resolution (ADR) scheme, approved by the Chartered Trading Standards Institute (www.abta.com), for disputes involving us or an ABTA member that cannot be settled amicably.
Most of the travel arrangements we facilitate feature financial insolvency protection provided by the organiser or supplier. Please confirm with our team what specific protection applies to your reservation.
Golden Magic Passport does not hold an Air Travel Organiser’s Licence (ATOL) and does not sell flights on their own. Where a holiday you book through us includes flights, those flights are arranged and ATOL-protected by the organiser of that holiday, who will issue any applicable ATOL Certificate directly.
The Disney holidays we sell are packages organized and financially protected by Disney, which we sell as agent. Booking one of those packages does not create a Linked Travel Arrangement.
When you book two or more separate travel services with us for the same trip, selecting and paying for each one separately, that combination may constitute a Linked Travel Arrangement under the Package Travel and Linked Travel Arrangements Regulations 2018. In that case we act only as facilitator: each supplier remains responsible for providing its own service, and we do not take on organizer responsibility for your trip
Our obligation in that situation is limited to protecting any payment you make to us for those services against our insolvency. In practice we do not hold customer money at any stage — payment is made directly to each supplier on their own platform — so no customer funds are held by us.
Whether a booking can be transferred to another traveller depends on the terms of the organizer or supplier for that booking. Some bookings are not transferable at all. Where the Package Travel and Linked Travel Arrangements Regulations 2018 give you a statutory right to transfer a package booking, that right is exercised against the organizer of the package, and we will pass your request on to them.
Where a transfer is possible, the supplier’s own charges apply in addition to our administrative charge:
Both the original and new traveler remain jointly responsible for clearing these costs
If you face difficulties during a trip booked through us, we will provide reasonable assistance, such as supplying contact details for local health facilities, consular teams and authorities, or helping with alternative arrangements and emergency communications. We reserve the right to charge a reasonable fee for this assistance if the emergency was caused by your own fault.
To report a problem or request emergency help during your trip, contact Customer Support at info@goldenmagicpassport.com.
We have applied for membership with ABTA and adhere strictly to the high service guidelines outlined in the ABTA Code of Conduct.
Any specialized requirements (such as specific room locations, infant cots, or dietary profiles) must be declared when booking. Golden Magic Passport will relay these details to the supplier in good faith. However, we cannot guarantee fulfillment and accept no liability if a supplier fails to meet them.
We strongly recommend that all travelers secure a comprehensive travel insurance policy. Certain destinations and operators may require proof of insurance before departure. A suitable policy should cover emergency medical care, repatriation, baggage loss, cancellation fees, and personal liability. If you purchase a policy through us, ensure all declarations (including pre-existing health conditions) are accurate; omissions can void your policy. We are not liable for financial losses that would have been covered by a standard insurance policy.
Rooms are designated by the property management after check-in. It is your responsibility to confirm exact check-in and check-out windows with the hotel directly. Please note that local tourism taxes or resort fees are not included in your base booking and must be paid directly to the accommodation provider upon checkout.
Hotels may undergo essential renovations, maintenance, or refurbishments. If we receive notice of ongoing works that could impact your stay, we will pass this information along before you finalize your booking or as soon as we are notified.
All essential travel items (invoices, vouchers, digital tickets, and policies) will be delivered via email or post. Once documents leave our internal systems, Golden Magic Passport is not responsible for postal loss unless caused directly by our negligence. Supplier fees for reissuing lost physical tickets will be passed on to the customer.
While we provide basic data regarding passport, visa, and entry rules, this is for informational purposes only. It is your personal responsibility to cross-verify specific entry and immigration requirements with the appropriate Embassies or Consulates. Neither we nor our suppliers accept liability if you are denied entry or boarding due to invalid documentation. Most international routes require your passport to remain valid for at least 6 months past your scheduled return date (https://www.gov.uk/browse/citizenship/passports).
For air travel within the British Isles, carriers require specific forms of photographic identification. Please consult our team for exact criteria. For medical prerequisites and required health forms, check with your GP. Global travel notices can be reviewed via the Foreign and Commonwealth Office (www.fco.gov.uk).
Please double-check that all tickets, visas, passports, and insurance coverages are in order before heading to the terminal, and arrive with ample check-in time. Airlines may require you to reconfirm your flights before your outbound journey. Please touch base with our team at least 72 hours prior to departure for assistance. Note down the name of the agent and reference number during reconfirmation; failing to do so may result in denied boarding without a refund.
Except where explicitly stated otherwise, Golden Magic Passport is not responsible or liable to pay compensation if our performance is disrupted by events that neither we nor our suppliers could avoid, even with maximum reasonable care. These events include war, civil unrest, terrorist acts or threats, industrial disputes, government interventions, natural or nuclear disasters, fires, severe weather disruptions rendering travel unsafe, and all parallel circumstances outside our operational control.
Supplier terms allow them to terminate your accommodation or services immediately, without a refund, if a guest’s behavior falls below reasonable public standards. Properties will also hold you financially accountable for any structural or asset damage caused during your stay. We carry no obligation to assist you in these circumstances, and you agree to fully indemnify Golden Magic Passport against any third-party or supplier claims (including all legal expenditures) stemming from your conduct.
We are fully committed to protecting your personal data. Our complete operational privacy notice can be accessed at any time on our official website.
These booking terms are governed exclusively by English law. Both parties agree that any legal claims or contractual disputes will be submitted to the exclusive jurisdiction of the courts of England and Wales.
Many of our travel arrangements feature products from Third-Party Suppliers, including but not limited to Disney Destinations, LLC (Walt Disney World Orlando and Disneyland), Euro Disney Vacances S.A.S. (Disneyland Paris), Disney Cruise Line, and their affiliated entities. Our independent agency coordinates and books these official arrangements through standard professional channels. When booking, you agree to be bound by the specific park regulations, ticketing policies, ride availability, and operational conditions issued directly by the respective Disney operating entity.